NEW CLIENTS: RECEIVE 20% OFF YOUR FIRST SERVICE!

4970 Cass St | San Diego | California | 92109 | United States
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703.618.0708

Welcome to neroli skin & lash
San diego's premier organic skin care studio

Frequently Asked Questions

How do I schedule an appointment?

Clients may now schedule all appointments online!

If you need assistance with online scheduling, please text Jasmine at 703.618.0708.

We are open Friday - Tuesday, including holidays, by appointment only. 

Closed Wednesdays & Thursdays. 


Where are you located?

neroli skin & lash is located at 4970 Cass St. San Diego, CA 92109.

We are in north Pacific Beach between Wilbur & Loring inside The Hair Cooperative.


Is parking available?

Street parking is available. 

Please allow for extra time to find parking on weekends and evenings, especially during summer months. 


What services do you offer?

We specialize in organic skin care services and CBD-infused facials. For a complete list and pricing, please visit our Services page.


How should I prepare for my facial appointment?

Please arrive to your appointment without makeup or jewelry. Discontinue use of any retinoids, glycolic, or topical prescription products at least 72 hours prior. No waxing or injectables 48 hours prior. 


How should I prepare for my eyelash extension appointment?

Please arrive to your appointment without eye makeup or contact lenses. A full set may take up to two hours, and requires you to keep still with your eyes closed. Please do not drink caffeine before your appointment as it may result in eye flutter. For sensitive clients, a free patch test may be scheduled 24-48 hours prior to your appointment to test for irritation or allergic reaction. 


What forms of payment do you accept?

We accept cash and all major credit cards. We also accept payment via Venmo, PayPal, and BizX

No checks, please. 


Do you offer gift certificates?

Yes! You may purchase a gift certificate for any amount or service.


Can you accommodate groups?

Currently, neroli skin & lash is operated by a sole practitioner. We are happy to schedule back-to-back appointments for two or more clients wishing to come in together.


Can teenagers receive treatment?

We believe it's never to early to learn how to properly care for your skin! Clients under the age of 18 may receive treatment with consent from a parent or guardian. For safety and insurance purposes, children under the age of 12 will not be permitted in the treatment room. 


What is your cancellation policy?

When you schedule an appointment, that time is reserved just for you. Please show up on time to your appointment. Clients who are more than 15 minutes late will be required to reschedule. Late clients, no shows, or cancellations made less than 24 hours prior to appointment time will be charged 50% of the full price of the scheduled service. A credit card is required to reserve all appointments. 


What is your return policy for products?

All product purchases are final sale except in the event of an allergic reaction. 



For all other inquiries, please don't hesitate to contact us at info@neroliskinandlash.com!