NEW CLIENTS: RECEIVE 20% OFF YOUR FIRST SERVICE!

4970 Cass St | San Diego | California | 92109 | United States

703.618.0708

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Welcome to neroli skin & lash

San diego's premier organic skin care studio

Frequently Asked Questions

How do I schedule an appointment?

Clients may now schedule all appointments online!

If you need assistance with online scheduling, please text Jasmine at 703.618.0708.

We are open Friday - Tuesday, including holidays, by appointment only. 


Where are you located?

neroli skin & lash is located at 4970 Cass St. San Diego, CA 92109 inside The Hair Cooperative.

We are in north Pacific Beach between Wilbur Ave. & Loring St.

Please note: our studio is open by appointment only. Please call or text Jasmine at 703.618.0708 prior to stopping by our location. 


Is parking available?

Street parking is available. 

Please allow for extra time to find parking on weekends and evenings, especially during summer months. 


What services do you offer?

We specialize in organic skin care services, CBD-infused facials, and classic eyelash extensions. For a complete list and pricing, please visit our Services page.


How should I prepare for my facial appointment?

Please arrive to your appointment on time without makeup or jewelry. Discontinue use of any retinoids, glycolic, or topical prescription products at least 72 hours prior. No waxing or injectables 48 hours prior. 


How should I prepare for my eyelash extension appointment?

Please arrive to your appointment on time without eye makeup or contact lenses. A full set may take up to two hours, and requires you to keep still with your eyes closed. Please do not drink caffeine before your appointment as it may result in eye flutter. For sensitive clients, a free patch test is recommended and may be scheduled 24-48 hours prior to your appointment to test for irritation or allergic reaction.


What does eyelash extension "retention" mean?

During a typical classic full set appointment, approximately 100 or more individual eyelash extensions are applied to each eye. If you choose to have your lashes filled, 50%, or 50 or more lash extensions, must be intact on each eye to qualify for fill pricing. Clients with less than 50% retention at the time of their appointment will be charged for a full set. 


How do I care for my eyelash extensions?

Proper after care is essential to preserve the lifespan of your lash extensions and the health of your natural lashes. 

DO NOT: wear mascara, pull on your extensions, use an oil-based makeup remover or cleanser, or attempt to remove your extensions at home. 

DO: brush through your lashes every day, cleanse your lashes with a lash-safe solution, let your esthetician know if you experience any discomfort or irritation. 


What forms of payment do you accept?

We accept cash and all major credit cards. We also accept payment via Venmo, PayPal, and BizX

No checks, please. 


Do you offer gift certificates?

Yes! You may purchase a gift certificate for any amount or service.


Can you accommodate groups?

Currently, neroli skin & lash is operated by a sole practitioner in a single treatment room. We are happy to schedule back-to-back appointments for two or more clients wishing to come in together.


Can teenagers receive treatment?

We believe it's never to early to learn how to properly care for your skin! Clients 12-17 years old may receive treatment with signed consent from a parent or guardian. For safety and insurance purposes, children under the age of 12 will not be permitted inside the treatment room for any reason.


What is your cancellation policy?

When you schedule an appointment, that time is reserved just for you. Please show up on time to your appointment. Clients who are more than 15 minutes late will be required to reschedule. Late clients, no shows, or cancellations made less than 24 hours prior to appointment time will be charged 50% of the full price of the scheduled service. A credit card is required to reserve all appointments. 


What is your return policy for products?

All product purchases are final sale except in the event of an allergic reaction. 



For all other inquiries, please don't hesitate to contact us at info@neroliskinandlash.com!

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