4970 Cass St | San Diego | California | 92109 | United States


Frequently Asked Questions

How do I schedule an appointment?

Clients may schedule all appointments online! If you need assistance with online scheduling, please text Jasmine at 703.618.0708. We are open by appointment only, Friday - Tuesday 8am - 4pm. 

What is your cancellation policy?

At neroli skin & lash, we have a strict 24 hour cancellation policy. When you schedule an appointment, that time is reserved just for you. If you need to cancel or reschedule, we require at least 24 hours advanced notice to avoid a cancellation fee. We are an appointment-based business, with clients scheduled consecutively. Arriving past your scheduled appointment time may result in a shorter treatment. To keep our schedule on time, clients will be marked “late” after 15 minutes and will be required to reschedule. Late clients, no shows, or cancellations made less than 24 hours in advance will be charged 50% of the full price of their scheduled service. For this reason, a credit card is required to reserve all appointments. 

Where are you located?

neroli skin & lash is located at 4970 Cass St. San Diego, CA 92109 inside The Hair Cooperative. We are in North Pacific Beach between Wilbur Ave. & Loring St.

Please note: our studio is open by appointment only. Please text Jasmine at 703.618.0708 prior to stopping by our location. 

Is parking available?

Street parking is available. Please allow for extra time to find parking on weekends and holidays, especially during summer months. 

What services do you offer?

We specialize in customized, organic skin care services. For a complete list and pricing, please visit our Services page.

What forms of payment do you accept?

We accept cash and all major credit cards. No checks, please. 

Do you offer gift certificates?

Yes! You may purchase a gift certificate in studio during your appointment or online

Can you accommodate groups?

Currently, neroli skin & lash is operated by a sole practitioner in a single treatment room. We are happy to schedule back-to-back appointments for two or more clients wishing to come in together.

Can teenagers receive treatment?

We believe it's never too early to learn how to properly care for your skin! Clients 13-17 years old may receive treatment with signed consent from a parent/guardian. For safety and insurance purposes, children under the age of 13 will not be permitted inside the treatment room for any reason, and may not accompany an adult to their appointment.

Do you have a referral program?

Yes! Refer a friend, and after they visit, you will receive 10% off your next service. 

Do you sell retail products?

Yes! neroli skin & lash is a proud authorized partner of Éminence Organic Skin Care. Please contact us for product inquiries or to place a special order.

What is your return policy for products?

All product purchases are final sale except in the event of an allergic reaction.

For all other inquiries, please don't hesitate to contact us at!